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Managed IT Support

A responsive helpdesk and proactive monitoring for your whole estate. Issues fixed fast, problems caught before you notice them.

Managed IT Support

We become your IT department. Every device monitored, every issue logged and dealt with quickly, and the boring but vital work of patching, backups and security handled in the background. One number to call, and a team that already knows your setup.

Behind the helpdesk sits proactive monitoring that watches your devices, servers and connections around the clock. Most issues are caught and fixed before they reach you, and the ones that do get a fast, friendly response from people who already know your setup.

What is included

Unlimited remote and on-site support
Proactive monitoring and alerting
Patch and update management
Staff onboarding and offboarding
Asset and licence tracking
Quarterly reviews

How we deliver it

01

Audit

We review every device, server and connection, and find what is costing you time or risk.

02

Onboard

We document your setup and bring it under monitoring with no break in service.

03

Run

The helpdesk handles requests fast while monitoring catches problems early.

04

Review

We meet each quarter to plan ahead, not just react.

Common questions

What is included in the per-user price, and what counts as an extra?
The monthly per-user figure covers helpdesk support, monitoring, patching, endpoint protection, backup and email security for each person. Project work such as a server replacement, an office move or a website build is quoted separately so it never lands as a surprise on your monthly bill. Hardware and third-party software licences are passed through at cost.
How does onboarding a new or leaving staff member work?
When someone joins, we set up their account, licences, devices and access to the systems they need, usually ready for their first morning if we get a few days' notice. When someone leaves, we disable accounts, reclaim licences and secure their data on the day, so there is no lingering access. Both are handled through the helpdesk at no extra charge under your plan.
Do you support Macs and mobile phones as well as Windows PCs?
Yes. We support Windows and macOS, plus iOS and Android phones and tablets that connect to your work email or files. Monitoring and patching cover the computers, and mobile devices are managed through Intune or a similar tool so company data stays protected if a phone is lost.

Want this looked after properly?

Book a short, no obligation call and we will tell you straight what we would do and what it would cost.

Book a consultation
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